Frequently Asked Questions

1. How do I get a refund?

PreRace.com is the merchant of record for your transaction. We can refund payments to your credit card for up to 60 days and by check after that period. Check the refund policy of the event you signed up for and contact us if you have any questions. Email PreRace.com

2. I entered the incorrect email address, how do I change it?

Email us at info@prerace.com and we can make the change for you. We are working on a tool to allow you to change this but until it is done feel free to contact us. Email PreRace.com

3. I entered my USAC license but it either says it is not valid or does not let me register in my category.

USA Cycling does not update their database on a regular basis and so sometimes their information is not accurate. You can work around this by entering your license number and clicking the pending button next to the license number box. This will allow you through to the next screen and allow you to sign up in your category.

4. My team name is incorrect on the roster for a USAC event.

Our system pulls the team names from the USAC database. The USAC database is not always up to date, please contact them and let them know your team name is incorrect.

5. I didn't get my confirmation email after signing up for an event.

There are a couple reasons you may not have received a confirmation email. First check your junk or spam folder as it may have gotten caught by your emails filter. If it is not there make sure you entered your email address correctly. Contact us at Email PreRace.com if you would like to have your confirmation re-sent or need your email address corrected.